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frequently asked questions

1. Will my personal information be confidential?

We take data protection very seriously here at Organza Natural Skin Care. Information you provide to us via our Website is stored on secure servers. Your card details and passwords are not available to any of our employees. However, please do note that it is your responsibility to keep any Website passwords or login codes issued to or chosen by you, confidential. For full details on how we handle data, please read our Privacy Policy.

2. How do I search for a specific item?

Using the search bar in the top right hand corner of the page, you will be able to search by name, Product ID and description.

3. How will I know the product is out of stock?

A ‘Sold Out’ banner will be displayed by an item if it is out of stock. In rare cases, a product may be available when you place an Order but sold out by the time we process the Order. Should this happen, we will notify you.

4. How do I make a purchase?

It couldn’t be easier to make a purchase with Organza Natural Skincare. Browse the site via the labeled categories i.e shop, ranges etc. Click on your desired item and click ‘Add to Bag’. Your chosen item will appear in your shopping bag on the top right of the page.

Continue shopping by clicking the Continue Shopping icon. When you are ready to place your order, revisit your Shopping Bag and select Proceed to Checkout. Follow the simple prompts to complete the checkout process. For further help or technical issues, please contact our customer care team through our contact page, or directly by email info@organzanaturalskincare.com.

WHAT SHOULD I DO IF I AM HAVING TROUBLE LOGGING IN TO Organza Natural Skin Care ACCOUNT?

If you are a registered user and forget your password, click on “forgot password” and you will receive an email with instructions on how to reset it. For any other technical difficulties, please contact our customer service team through our contact page, or directly by email info@organzanaturalskincare.com.

7. HOW CAN I UPDATE MY ACCOUNT?

Once signed in, you can access your account details by clicking on your name in the top left hand side of the page. Once you have accessed your ‘account’, you can go to ‘account details’ to update your details.

8. WHERE DOES Organza Natural Skin Care SHIP TO?

We ship to lots of places around the world – just select your country at checkout.

9. HOW WILL I KNOW IF Organza Natural Skin Care HAS RECEIVED MY ORDER?

After placing your order, you will receive an email to inform you that your order has been received. However, this does not mean that your order has been confirmed. If paying by payment card or PayPal, your order will only be accepted once your card details/PayPal payment have been approved, the delivery address has been verified and the items are located and shipped. From here, you will then receive a second email from us confirming your order. In the event of a problem however, you will quickly be informed and your payment will not be processed.

10. I HAVE NOT RECEIVED MY ORDER?

Please contact our customer care team through our contact page, or directly by email info@organzanaturalskincare.com. Please see our Shipping Policy and Terms and Conditions for more information.

11. HOW CAN I TRACK MY ORDER?

A tracking number will be provided by email. You will then be able to use the tracking number to track your order by contacting the customer care team through our contact page, or directly by email info@organzanaturalskincare.com

12. WHAT IS THE RETURNS POLICY?

All sales are final. With exception of damaged items, all sales are made final once goods are received. If goods are damaged, please do send a photo with the damaged good to us at info@organzanaturalskincare.com within 5 days with the subject line: DAMAGED, and include your order number.

Please note: no refunds or exchanges due to health and safety.

13. ARE GIFT CARDS AVAILABLE?

Currently we do not offer Gift Cards. However, we are developing this service so check in regularly for further updates online or with our customer care team.